Job Duties

• Responsible for inbound - outbound CS calls
• Answer emailed customer service inquiries
• Be responsible for IRT and Returns work
• Process credit memos for Wholesale customers
• Assist with answering wholesale questions, giving quotes and taking orders
• Process new applications 
• Enter Terms orders from customers

Knowledge, Skills, and Abilities

• Proficiency in using Google Drive, Office
• Ability to navigate and search- Helpscout, Hubspot, AWS, Netsuite, Gmail, Elites, Aircall
• Have Industry and fitment knowledge related to wheels, tires, suspension, and accessories.
• Must be fluent in using the quote page for creating orders and making quotes
• Ability to follow up quickly and build trust with customers.
• Be able to sell the program and overcome objections to prospective customers.
• Strong communication and relationship building skills.
• Strong multitasking and prioritizing skills

Minimum Requirements

Education 

• High School Graduate or General Education Degree required 
• Associate Degree in Business Administration preferred

Experience

• 1-3 years of customer service experience
• 1-3 year commercial/B2B sales/customer service experience
• 1-3 years of sales experience, preferred 
• Previous coaching/training experience, preferred
• Automotive industry market knowledge, preferred
• Wheels/Tires product knowledge, preferred

Position Type/Expected Hours   

This is a full-time position, Monday through Friday serving as primary work week.  As required to support the needs of the business; weekend work hours may additionally be required with the team.  

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.  

 SD Wheel is an Equal Opportunity Employer and does not make employment decisions on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other characteristics protected by law. 

Job Duties

• Plan and implement event based triggers using appropriate logic for email and sms flows
• Identify and implement opportunities to increase revenue through up-sells and post purchase flows
• Manage website data parsed within Klaviyo
• Maintain Klaviyo weekly health metrics
• Consistently report on KPIs to marketing teams
• Integrate flow segments with FB Ad Manager
• Word cross departmentally with paid advertising to leverage email and sms audiences
• Optimize on-going SMS campaigns

Knowledge, Skills, and Abilities

• Communication Proficient
• Organization Skills
• Customer Focus
• Follows Processes
• Take Direction
• Develop Standards/Checklist
• Time Management Skills
  
  

Minimum Requirements

Education 

• High School Graduate or General Education Degree

Experience

• At least 1 year of Email Marketing experience, required
• Experience in utilizing an industry-standard ESP such as MailChimp, Klaviyo, & Salesforce Marketing Cloud, required
• At least 1 year of prior marketing experience, preferred 
• At least 1 year of marketing analytics experience, preferred
• Google Analytics Certificate, a plus

Position Type/Expected Hours of Work 

This is a full-time position, Monday through Friday.

Expectations

This position is onsite: Wrightstown, WI

Track your hours both honestly and accurately

Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.   

SD Wheel is an Equal Opportunity Employer and does not make employment decisions on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other characteristics protected by law.

Job Duties 

• Lead team through daily stat sheets, daily metrics boards, daily production schedules, weekly metrics boards, and continue to excel in leadership and management using our business management system.
• Lead team in creating targets related to Sales, Accessories, Promotions, Site Visit, Social Media using Campaign Outlines that are aligned with divisional strategies.
• Create and own the Main Video, Shortform, and Graphic Posting Calendars based on campaign outlines to ensure successful creation, posting, and execution
• Approve front-end and back-end content 
• Collaborate with the Digital Advertising team to ensure content/advertisements align with our brand tone & brand guidelines. 
• Monitor sales & other key driver metrics to track campaign effectiveness/implementation. 
• Assist team in understanding root-cause analysis and establish performance, problems, and solutions in an immediate manner with solutions being implemented the same day.
• Manage the progress of campaign support and its success metrics to ensure the outlines remain on track and to standards and align with marketing outlines and divisional strategies.
• Assist in individual reviews and succession planning. Manage direct reports if assigned.
• Planning for shows, and assisting with planning for wheel launches
• Travel to and attend shows with the team, as needed
• All other duties, as assigned 

Knowledge, Skills, and Abilities 

• Ability to think strategically to put Enthusiast Enterprises ahead of the competition in brand & marketing tactics. 
• Fluency in both creative and analytical sides of marketing 
• Strong teamwork and collaboration skills
• Creativity, customer focus, and strong attention to detail
• Strong problem solving and decision- making skills 
• Strong organizational and analytical skills
• Ability to work both independently and across teams, providing leadership and influence at all levels of the organization 
• Communication Proficiency

Minimum Requirements 

Education

• High School Graduate or General Education Degree
• Bachelor’s Degree in Advertising, Marketing, or Journalism preferred  

Experience 

• At least 4 years experience in ecommerce marketing, or relevant role, required
• Previous experience in the automotive industry, preferred.

Position Type/Expected Hours of Work

This is a full-time position, Monday through Friday serving as a primary work week.  

Expectations

• Location: Onsite Wrightstown, WI 

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms; with occasional lifting. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

 SD Wheel is an Equal Opportunity Employer and does not make employment decisions on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other characteristics protected by law. 

Job Duties

Retail sales is done by: 

• Supporting customers via inbound calls, emails and live chats.  
• To help grow into specific vehicle segments, this role participates in Facebook Groups & Marketplace, Forums and other social platforms.  
• Within these outlets, you can reach potential new customers instantly by advertising products for sale or partaking in the community discussions. 
• Sales Sales Sales. You must understand the principles of being an excellent sales person: How to identify and understand customer needs, how to ask for the sale, and effective follow-up/post sale support. 

Knowledge, Skills, and Abilities

• We are looking to bring on Specialist who are extremely knowledgeable and passionate in one or more of the following segments:
  • European cars from BMW, Audi, Mercedes, Porsche
  • JDM vehicles with niches in cars like Subaru WRX STI, Nissan GTR, Toyota Supra, Honda CTR, etc.
  • Domestic vehicles such as Ford Mustang, Corvette, Camaro, Dodge Challenger and Charger
  • Off-road vehicles such as Trucks and Jeeps, including Overlanding Equipment
  • UTV & Powersports vehicles such as Polaris and Can-Am
  • Off-road and Street Motorcycle Products
• Strong computer skills. Everything we do is tech-based. From inventory management, utilizing CRM, social platform posting... You must be extremely confident in multi-tasking at your computer.
• Expertise in the related industry. You must understand that vehicle community and how to speak their language.
• Strong phone skills. You can't be afraid to pick up the phone and call customers.
• Amazing written skills. Without conveying the right message, you will not be able to succeed.

Minimum Requirements

Education 

• High School Graduate or General Education Degree

Experience

• At least 3 years of prior sales experience (preferred) 
• A super enthusiast of this industry! (preferred)

Position Type/Expected Hours of Work

This is a full-time position, Monday through Friday. Typical working hours are 8am - 5pm. 

Expectations

• Location: Onsite- Gilbert, AZ
• Track your own hours both honestly and accurately
• Open and honest communication with leadership and peers
• Own your plan, own your work
• Always follow up and follow through
• Stay positive, own your mood

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms; with occasional lifting.

When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

SD Wheel is an Equal Opportunity Employer and does not make employment decisions on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other characteristics protected by law.

Job Duties

• Maintain standard response times through our social media outlets
• Respond to our replying customers through our attentive platform in which we send out SMS messages for promotions and other marketing-related opportunities.
• Communicate with those who are asking questions or providing feedback across the forums in which we are actively involved with. 
• Maximizing our social media presence by making sure each division that you are responsible for has active accounts and is maintaining relationships with our respective following across each platform. 
• Monitor and respond if necessary to ALL direct messages and ALL comments on Instagram, Facebook, YouTube, Threads, Twitter (X), Pinterest, and Tik Tok.
• Post photo/video stories daily of great user-generated, sales-related, or behind-the-scenes content.
• Moderate all of our social media platforms daily to ensure we maintain a positive brand image by removing fake and malicious user profiles, spam, scams, and trolling from social media posts and comments
• Our content is evergreen, which means comments are going to still come through on older content that must be looked at and responded to if necessary. 
• Ensure we provide a barrier between social media and customer service by researching and accurately answering questions revolving around order-related issues. 
• Ensure we are providing accurate links to anyone who has asked a question that could potentially generate a site visit and or sale.
• Ensure we are communicating as a BUSINESS, this is not a personal social media channel, and while we can have some fun with it, we must make sure we are communicating with professionalism. 
• Research, reach out, and document all proactive communication with any potential influencers or ambassadors we are interested in working with. 
• Monitor and audit existing ambassador programs
• When possible, reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge, Skills, and Abilities

• Ability to understand and reiterate each company’s key metrics and why they are important to the company’s success
• Communication Proficient
• Customer Focus
• Develops Standards/Checklists
• Enthusiast in the car and truck industry
• Follows Processes
• Market Knowledge
• Organizational Skills
• Takes Direction
• Time Management Skills

Minimum Requirements

Education 

• High School Graduate or General Education Degree

Experience

• At least 1 year of experience operating social media platforms
• At least 6 months of Copywriting experience preferred
• At least 6 months of Photoshop experience preferred

Position Type/Expected Hours of Work

• This is a full-time position. Days and hours of work are Monday through Friday AND weekends. This position will require 40-45 hours per week, a hybrid between office and remote on evenings and weekends.  

Expectations

• Be willing to travel and attend shows with the team up to 5% of the year.
• Be a team player with excellent communication
• Be positive and own your mood (social media is an evil place)

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms; with occasional lifting.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice. 

 SD Wheel is an Equal Opportunity Employer and does not make employment decisions on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other characteristics protected by law.  

Job Duties

• Under guidance from Lead, plan, film, edit, and post content on social media platforms (Instagram, Facebook, YouTube) that meets brand standards
• Using various video equipment, create the necessary content to compile major video series for YouTube and Facebook. 
• Work with internal customers, clients and internal teams to create new content 
• Film and edit content on time and to the highest standard, in a rapidly changing market
• Set up and tear down equipment (cameras, audio, lighting, etc)
• Maintain and troubleshoot equipment as needed
• When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities

• Ability to work independently and as part of a team
• Strong teamwork and collaboration skills
• Creativity, customer focus, and strong attention to detail
• Strong problem-solving and decision-making skills 
• Strong organizational and analytical skills
• Clear verbal and written communication skills 

Minimum Requirements

Education 

• High School Graduate or General Education Degree
• Associates Degree in Digital Media Technology or related field, preferred

Experience

• 1-3 years of prior video, filming, and editing experience 
• 1-3 years of experience with Adobe Creative Suite: Premiere, After Effects, Photoshop
• Experience with filming vehicles a plus

Position Type/Expected Hours of Work

This is a full-time position, Monday through Friday.

Expectations

• Location: Onsite 
• Track your own hours both honestly and accurately
• Open and honest communication with leadership and peers
• Own your plan, own your work
• Always follow up and follow through
• Stay positive, own your mood

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms; with occasional lifting.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

 SD Wheel is an Equal Opportunity Employer and does not make employment decisions on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other characteristics protected by law.