May 18We are excited to announce that we are accepting new orders starting today at 12PM, one day earlier than planned! We have been working day in and day out to be ready to open our doors back up for business. Although we're 24 hours earlier than originally stated, our warehouse and customer service team are now ready to get back at it. We've established additional safety checks to ensure our warehouse team stays safe, tracking updates for your order through email and text, and have added more support to all departments so we can be ready for whatever this pandemic brings next while remaining open. Thank you for your patience as we worked through the past two weeks. We would not have been able to do this without your support and patience. Start your build.
May 17We're super excited to announce that we will be opening our doors EARLY on May 18th at 12pm CST and taking new orders! The continuous effort and hard work our team has put in has allowed us to finalize details sooner and open 1 day earlier. Our pause on sales has allowed us to focus on existing customers, establishing new safety guidelines set for by the CDC, and create new tracking systems for your order through email and text. While COVID-19 will likely continue to impact various situations with manufacturers and ourselves, we will remain committed to letting our customers know their order statuses; both new and existing. With a strengthened tracking page and updated email and text notifications, we are confident that you'll know exactly where your order is. Thank you again for your patience with us during this time and we look forward to serving you tomorrow, May 18th, at 12pm CST! Have a great Sunday!
May 16Happy Saturday everyone! We hope you guys are having a fantastic weekend! We are continuing to hammer out existing orders while providing as many updates as possible. Please note, if you haven't received an update yet, that simply means we are continuing to work through your issue with the manufacturer or shipping company. Our existing customers remain our top priority and we continue to make fantastic progress everyday while retaining the safety needed to continue doing business during these trying times. Thank you for your continuous support and commitment from all of us here at SD Wheel. We look forward to some normal days ahead!
May 15It's the weekend!!!. As we prepare to re-open on Tuesday, May 19th at 12PM CST, we want to take a moment to thank each of you. Thank you for being patient. Thank you for your support. We truly appreciate the trust you place in our team and our company. To those that dealt with a delay or mishap due to this pandemic; we're sorry that happened. This pandemic caused intensive damage to manufacturer timelines, shipping company delays, and more. While we know this doesn't change the fact you want your order; we're thankful to those that understood and continue to stand with us. Safety continues to be our top priority as we go through each day with new information while following the guidelines set forth by the CDC. This time has allowed us to prepare for anything additional that may be thrown at us, and we're excited to get back to "normal operations." Thank you guys so much for your continuous support, it truly means a lot. If you're looking for a status update on your order, you can do so at our track page located in the footer below. SD Wheel
May 14The end is nearly in sight!!! Our warehouse and customer service team continue to work extremely hard to take care of all existing orders while continuing to update current customer's orders. Like we've said before, communication is key, and we aim to be as transparent as possible. So we've also used this time to expand upon our customer tracking page and texting which will be live on our site by 5pm CST for you to get better clarity on the status of your current order. It's pretty neat.! You can view the track page here Please note, during this time we continue to remain focused on the safety of our warehouse employees using the standards set forth by the CDC guidelines. We understand that delays can be frustrating, but we're going to continue to work 24/7 to get those items for you! Want to get in line for when we open for new orders? - Build your cart on our site and save it when you hit the checkout page. We will be reaching out to those individuals first to complete their order! The SD Wheel Team
May 13We want to take this opportunity to express our appreciation for the patience given to us during these tough times. We truly appreciate the trust you place in our team and our company. Our warehouse team continues to embody the sanitation guidelines set forth by the CDC and have allowed us to continue focusing on serving our existing customers; that's you! Here's the good news; we're getting through more and more orders every single day and we will not stop until every order has been taken care of. Our week has been dedicated on shipping existing orders out while additionally focusing on any existing email or phone call that you've sent us within the last 24 hours. We continue to be confident to be ready for new orders on May 19, 2020 at 12PM CST. This has, and will continue to be our commitment and promise to all of you that have supported us since day 1. Thank you.
May 12Short but consistent updates are often the best. SD Wheel continues to slam out existing orders in our warehouse using the highest standards of safety for our team. We continue to anticipate all existing orders to be shipped out within the next 10-15 business days and no voicemails left unopened. We apologize for the inconvenience but these are the steps we must take to ensure the safety of our team members and to take care of our existing customers. Thank you guys so much for your continuous support, it truly means a lot. If you're looking for a status update on your order, you can do so at our track page located in the footer below. We continue to aim for May 19, 2020 at 12PM CST as our date to resume accepting new orders.
May 11Our week has begun with focus on existing orders and a staff of dedicated employees that plan to work day in and day out to make it happen. Our warehouse facility continues to follow the CDC guidelines to ensure we are keeping our employees safe. That is and will continue to be the most important thing for our company.
We stand strong in expressing that all existing orders will be shipping within the next 10-15 business days.
We thank you for your support and patience as we work 24/7 to get through this together. Please note, if you're looking for your order status, you can do so at our track page located below in our footer.
We continue to aim for May 19, 2020 at 12PM CST as our date to resume accepting new orders.
May 10Today's update remains the same message as yesterday; continue to focus on existing orders with our weekend warehouse and customer service staff. Tomorrow, May 11th at 9AM CST our teams will be operating at 100% staffing capacity while following the safety guidelines set forth by the CDC.
Moving forward into the start of the week, our teams are working diligently to establish an additional text notification system so you can know exactly where your order is. We anticipate this to be live by mid week to help existing customers receive more information regarding their order. We're excited about this one.
We want to thank each and every one of you again for your patience and support as we go through this. We're confident that this plan will allow us to come out on top and ready for the summer season in no time.
May 09After two days of downtime with our warehouse operations to ensure the safety of our warehouse team, we are incredibly excited to announce that we have begun resuming warehouse operations as of 5/9 9AM CST.
The small weekend warehouse team that will be working safely is dedicated to shipping our oldest customer orders first. In addition, we continue to staff our customer service teams as much as possible to help communicate any updates available on existing orders to our customers throughout this weekend.
Please note, weekend warehouse capacity is dedicated to our oldest orders first and not all pending orders will receive an update this weekend.
We appreciate your patience, and we will continue saying that until we are past this unique and difficult situation together.
We will resume accepting new orders on May 19, 12PM CST.
Thank you for your patience and support.
May 08Wow. Thank you. The support we've received over the past few days has been overwhelming and we couldn't be more thankful to those that understand the crazy situation we are all in. As we continue to roll out additional safety procedures provided by the CDC, our focus remains the same; to keep our employees safe. This has been done through distributing additional PPC gear, single entry/exit doorways to limit potential exposure, and temperature checks for all our employees.
In regards to our orders, our timeline to begin resuming shipping remains May 11th, at 9AM CST. Please note, you may receive an early notification of shipment due to weekend staffing and support to try and get existing orders out even faster. As always, if you'd like to see the most recent information regarding your order, you can do so by visiting the tracking page here.
To both new customers and old, fans and staff, thank you. Thank you for being with us through this and having patience with us as we too navigate this new and quite interesting situation.
COVID 19 5/7 ANNOUNCEMENT
May 07Our company was built off two things; communication and trust. Since our conception, we have always taken pride in our honesty and relentlessness towards helping you build your dream truck or car. As we've entered 2020 and the uncertainty that COVID-19 brings with it, we have continued to work day in and day out to help more people than ever before with their vehicle. On top of that, we've truly been doing our absolute best to process and ship the huge amount of orders stemming from the additional stimulus money that came through just a few short weeks ago. But as important as continuing orders is to our company, the safety of our employees and our customers must take priority.
As of 11:30AM today, May 7, we have received positive confirmation of 2 cases within our warehouse team of the COVID-19 virus. Due to that information, we have made the difficult, yet necessary decision to pause all warehouse operations until Monday May 11th at 9AM CST to protect our employees and reduce the risk of infection of COVID-19.
This decision allows us to protect our employees by reducing the risk of infection in accordance with the CDC guidelines by establishing comprehensive warehouse cleaning and mandatory testing procedures for all of our warehouse employees. These steps will allow us to ensure we're taking the appropriate and needed measures to establish a safe and clean working environment for our team.
We understand your excitement to get your order, and we mean it when we say we're sorry for the inconvenience this causes. Once we do begin shipping orders, our objective will be to ship the oldest orders first. The goal will be to have all current orders shipped within 2-3 weeks from our return to office date of 5/11. You have trusted us with your hard earned money and we want to make sure you get what you paid for. That's why we're pausing any new orders until 5/19 at noon CST. We want to spend this time working with those existing customers that are going through this difficult time with us. You trust us, and we want to make sure we meet those needs first.
Rest assured, we'll bust our butts to get your order out the door as quickly as we can. If you have questions on our timeline, we've made one below for you.
Again, we truly appreciate your order and thank you for understanding.
Timeline: May 7-May 11 @ 9AM | Warehouse Sterilized, Mandatory Testing Establish, and All warehouse operations paused. May 11 @ 9AM | Tentatively resume warehouse operations to ship already existing orders. We will not be taking new orders until May 19 @ 12PM CST. May 19 @ 12PM Noon CST - Online store to re-open and resume normal business operations
FOCUSING ON OUR EXISTING CUSTOMERS
May 06In order to keep our staff safe & customers satisfied, we have limited our staffing and paused accepting new orders until Tuesday, May 19th at 12pm CST to focus on shipping orders already received. Thank you for your continued support during these uncertain times!
The delays in shipping have increased due to high order volume and decreased staffing in order to keep our employees safe. Due to these circumstances, orders may require an additional 5-10 business days to process on our end increasing ship times from 10-15 days to 20-25 days. The safety and well-being of our employees is of the utmost importance to us, as we are sure you would understand and support.
We encourage all with existing orders to look at the tracking page for order updates.
We are doing everything in our power to ensure that you receive the best customer experience possible, and we can't thank you enough for helping to support us during these trying times.
We're In This Together
March 20We at SD Wheel want to let you that this crisis is not slowing us down. We are committed to bringing you the best quality products at the best prices possible. While we recognize the severity of the current pandemic, your passion should not be on hold. Know that SD Wheel has your back through all of this and will continue to deliver the best customer service and products in the industry. Here's how we're handling the situation:
First and foremost, our hearts go out to those affected by the virus; you are in our thoughts and prayers. We are amazed by the diligent work of healthcare workers and first responders who are selflessly putting their well-being on the line to take care of others.
Second, we are focusing on the health and safety of our employees. Almost all employees are working remotely, and we've canceled all of our in-house events. We feel fortunate that our team has made this transition smoothly while continuing to execute at the highest levels.
Third, we couldn't do this without you. Your trust and continued patronage through this time have had a massive impact on the entire Enthusiast Enterprises.
As we push forward, we'll keep you updated and will always value any feedback or questions you may have.
We are committed to leading the aftermarket wheel, suspension, and tire industry while persevering together in the days, weeks, and years ahead.
Team SD Wheel.